Gung-Ho Assumes Responsibility for EDI, ASNs, and Chargebacks
At Gung-Ho, our knowledge of working directly with retailers allows us to guarantee our retailer compliance. As an example, for H&R Block, in addition to guaranteeing our on-time performance, we guaranteed our fulfillment capabilities and EDI/ASN transmission accuracy by assuming responsibility for all retailer chargebacks. This guarantee was not a problem for Gung-Ho – we accurately fulfilled better than 99.9999% orders on time (more than 45,000 orders comprised of more than 3,502,000 software kits contained in more than 320,000 shipping cartons with a discrepancy reported in only one order), performed with 99.998% ASN Transaction Set accuracy, and received only one chargeback for $100. We also utilized GOAL and multiple manufacturing and distribution locations for faster product delivery and a freight cost reduction of over $500,000.

Testimonial

"Gung-Ho has been among the most accurate and responsive suppliers we've ever worked with – I wish we had used them sooner. In our largest rollout ever, Gung-Ho manufactured and distributed over 1.2 million software kits to thousands of retail outlets nationwide during the first week of production. More importantly, they guaranteed they would be able to do it and agreed to pay hefty penalties if they failed – penalties they didn't have to pay because they performed exactly as promised. Gung-Ho also managed to deliver our products faster and save us money on freight at the same time. It's remarkable how they excel in every aspect of what they do. They truly are Gung-Ho!"

Gene S. Goldenberg
Senior Vice President, Software and E-Commerce
H&R Block

Learn more in the H&R Block Case Study >

For additional information call 1 800 Go Gung-Ho (1 800 464 8644) or send e-mail to info@gung-ho.com.